It can happen anywhere. In a taxi, waiting in line at the post office, on a bench outside the public library or, as in this case, in the elegant chocolate shop.
You don't just make a comment, ask about or buy something, but a conversation develops, and an almost palpable contact with the other person. When you leave, it's with a real smile, a smile from within. The warm, truly human quality of the encounter stays as the shadow of this smile in the eyes of a stranger, who does not feel like a stranger anymore. Somehow you really reached each other.
Direct connection between people, made of genuine interest and care, is what keeps us together and our world turning - despite everything.